Refund policy

1. Cancellation of Order

1.1 You may cancel your Order at any time, by notifying us in writing. In doing so, the following terms apply: 

a. Where you have provided twenty-one (21) days notice of cancellation, you forfeit the Non-Refundable Booking Fee, as outlined in Clause 2 and all other monies paid to us will be refunded;

b. Where you cannot or do not provide twenty-one (21) days notice of cancellation, no refund of monies will be provided.

1.2 You accept that the non-refundable amounts paid to us are also non-transferable and cannot be applied to later dates. 

2. Booking Fee and Refund

2.1 To confirm your Order, we require a non-refundable and non-transferable Booking Fee of 50% of the total price of your Order or the amount that we specify (the ‘Booking Fee’).

2.2 Such Booking Fee is non-refundable unless otherwise provided by these Terms. By paying the Booking Fee, you acknowledge and accept that the Booking Fee is not refundable. The purpose of the Booking Fee is for, but is not limited to, securing our Services for a specified date, related consultations, research, quoting, rent, licensing, insurances, administration and ongoing client management. 

2.3 If you confirm your Order by the last day of the Quote Period, then we agree to provide the Order on the Delivery Dates for the Price.If you do not confirm your Order by the last date of the Quote Period, then our offer to provide your Order will no longer be valid and we will have no further obligations to you. We can provide you with a new quote if you would like.